Available
Every channel in one list
Built for small teams that live on their phones
Owners and front-desk staff answer customers between appointments, so the inbox is designed for one-handed use: the list, the thread and the lead profile become separate screens on mobile, and notifications deep-link straight into the conversation.
What you can do in a thread
- Take over from the AI (it pauses all automation for that contact) and hand back when you're done.
- See AI-suggested replies grounded in your knowledge base, and edit before sending.
- Send approved WhatsApp templates when the 24-hour window has closed.
- Add private notes and @mention a colleague; they get a push notification.
- Read the original message and a translation side by side when the customer writes in another language.
- Attach images, PDFs and booking links.
Frequently asked questions
What is a unified inbox?
One screen where messages from every channel (WhatsApp, Instagram, Messenger, web chat, SMS, e-mail) arrive together, so a team can answer, assign and track them without switching apps.
Can several people use one WhatsApp number?
Yes. With the WhatsApp Business Platform (Cloud API) the number is connected to Nomisly, and every team member replies from the shared inbox with their own login and permissions.
What happens to automation when a person replies?
Human takeover pauses the AI and every follow-up sequence for that contact until someone hands the thread back or it's resolved.
Do I lose messages if I switch from the WhatsApp Business app?
Moving a number to the API is a one-way migration and chat history on the phone isn't transferred automatically. We recommend a fresh start or keeping the old number for existing customers; the setup call covers the options.
Is there a mobile app?
Nomisly is an installable web app (PWA) with push notifications for new leads, @mentions and handoffs, on Android and iOS.
Can agents see only their own conversations?
Yes. Agents see conversations assigned to them or unassigned in their locations; managers and admins see everything.
Sources
- Pricing on the WhatsApp Business Platform - Meta for Developers, 2026.
Written by the Nomisly Product Team. Last updated .