Message templates you can copy today

Missed-call text-backutility

Hi {{1}}, sorry we missed your call to {{2}}. How can we help? Reply here, or book a time that suits you: {{3}}

When: Within seconds of an unanswered call.

New lead instant replyutility

Hi {{1}}, thanks for your enquiry with {{2}}! I'm the team's assistant. What would you like help with today?

When: First reply to a form or ad lead.

No-reply follow-up (+1 day)marketing

Hi {{1}}, just checking you saw our message. Would you like me to hold a slot for you this week?

When: One day after an unanswered message.

No-reply follow-up (+3 days)marketing

Hi {{1}}, no pressure at all. If it's easier, reply with a day that works and I'll find a time. Reply STOP to opt out.

When: Three days later, last automated follow-up before a longer pause.

Appointment reminder (24 h)utility

Reminder: your appointment at {{1}} is tomorrow at {{2}}. Reply 1 to confirm, 2 to reschedule or 3 to cancel.

When: 24 hours before a booking.

No-show recoveryutility

Hi {{1}}, we missed you today. Would one of these times work instead? {{2}}

When: After a booking is marked no-show.

Review requestutility

Thanks for visiting {{1}} today, {{2}}! If you have a minute, a Google review helps us a lot: {{3}}

When: After a booking is completed. Sent to every customer (no review gating).

Cold-lead reactivationmarketing

Hi {{1}}, you asked us about {{2}} a while ago. We have {{3}} now. Would you like details? Reply STOP to opt out.

When: 60-90 days after the last activity, only with marketing consent.

Rebooking remindermarketing

Hi {{1}}, it's been {{2}} weeks since your {{3}}. Want me to book you in with {{4}} again?

When: At the service's rebooking interval.

Instagram enquiry replyutility

Hi {{1}}! Which service are you interested in, and do you have a favourite stylist?

When: First reply to an Instagram or WhatsApp enquiry.

Six-monthly recallutility

Hi {{1}}, it's time for your routine check-up at {{2}}. Reply with a preferred day and we'll find a slot.

When: Six months after the last check-up.

New patient enquiryutility

Hi {{1}}, thanks for contacting {{2}}. What would you like to be seen for, and are you a new or returning patient?

When: First reply to a new enquiry.

Consultation offerutility

Hi {{1}}, thanks for your interest in {{2}}. The first step is a short consultation with {{3}}. Would {{4}} work for you?

When: After the treatment question is answered.

Treatment plan follow-uputility

Hi {{1}}, you've completed {{2}} of {{3}} sessions. Shall I book the next one for {{4}}?

When: After each session in a multi-session plan.

Portal lead replyutility

Hi {{1}}, thanks for your enquiry about {{2}}. Are you looking to buy or rent, and what's your budget range?

When: Within a minute of a portal or ad lead.

New matching listingmarketing

Hi {{1}}, a {{2}} in {{3}} matching what you asked for is now available at {{4}}. Would you like to see it?

When: When a new listing matches a stored demand.

Viewing confirmationutility

Your viewing of {{1}} is confirmed for {{2}}. {{3}} will meet you there. Reply 2 to reschedule.

When: After a viewing is booked.

Job intake after missed callutility

Hi, sorry we missed you, we're on a job. What's the problem, and what's the address? Photos help us bring the right parts.

When: Missed-call text-back for trades.

Technician on the wayutility

Hi {{1}}, {{2}} is on the way and should arrive around {{3}}.

When: When the technician starts travelling.

Trial bookingutility

Hi {{1}}! Your free trial at {{2}} is booked for {{3}}. Bring comfortable clothes and water. Reply 2 to change the time.

When: After a trial is booked.

Lapsed member win-backmarketing

Hi {{1}}, we miss you at {{2}}! Come back this month and {{3}}. Reply STOP to opt out.

When: After 30-60 days without a visit, with marketing consent.

Demo class bookingutility

Hi {{1}}, your demo class for {{2}} is on {{3}} at {{4}}. Reply 1 to confirm.

When: After a demo class is booked.

Test drive confirmationutility

Hi {{1}}, your {{2}} test drive is booked for {{3}} at {{4}}. Please bring your driving licence.

When: After a test drive is booked.

Service due reminderutility

Hi {{1}}, your {{2}} is due for its service. Reply with a preferred day to book.

When: At the service interval.

Intake acknowledgementutility

Thank you for contacting {{1}}. This chat can't give legal advice. What area is your matter about, and is there a deadline?

When: First reply to a legal enquiry.

Reservation confirmationutility

Your table for {{1}} at {{2}} is booked for {{3}}. Reply 2 to change or 3 to cancel.

When: After a reservation is made.

Quote follow-upmarketing

Hi {{1}}, did you get a chance to look at the {{2}} itinerary? Prices can change, so let me know if you'd like me to hold it.

When: Two days after sending a quote.