Free tool
What do no-shows cost you?
Enter your appointments per week, your current no-show rate and your average appointment value to see the monthly cost of empty slots, and an illustration of what a lower no-show rate would be worth. Reminders reduce no-shows in randomised trials; the size of the effect varies by business.
Illustration only, in your own currency.
What the evidence says
A Cochrane review of randomised trials in healthcare found text-message reminders increase attendance compared with no reminders (low-to-moderate certainty evidence). Two-way reminders add a second benefit: people who can't come tell you in time to refill the slot.
Frequently asked questions
What's a normal no-show rate?
It varies widely by industry and region. Measure yours for a month before and after reminders.
Should I charge a no-show fee?
Many businesses use deposits or confirmation requirements for repeat no-shows rather than fees for everyone.
Sources
- Mobile phone messaging reminders for attendance at healthcare appointments (CD007458) - Cochrane Database of Systematic Reviews (Gurol-Urganci et al.), 2013. Note: 8 randomised trials, 6,615 participants; low-to-moderate certainty evidence; healthcare appointments.
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